Repair policy, shop rules, strings, and payment info:
“Thank you for choosing FSC Instruments. We appreciate your business and are grateful for our wonderful customers. We try our best to accommodate all of the repair and custom requests we receive on a daily basis in my busy NYC studio. Please note we are only a semi public, by appointment shop. You will be working directly with a professional guitar builder/repair person here.
Please carefully review our shop policies, so we can mutually decide if FSC is the right shop for you, thank you.”
-Farhad Soheili, luthier/custom shop owner
FSC Instruments will evaluate and estimate timeframe, labor, and parts needed for all instruments in person during inspection. It isn’t possible to accurately assess an instrument over the phone or email/pictures.
Typical turn around time for setups and simpler repairs is 3-5 business days. FSC does not accept “rush jobs” which are less than 3 business days turn around time, or any same day work. With a high volume of repairs even the (seemingly) “quickest” of jobs have their place in line, in order to keep turn around times fair for all customers. We treat all of our customers with the same professionalism and time frame: from famous musician clients to beginner guitar owners.
FSC instruments no longer accepts any form of finish/lacquer repair or touch up work. This rules out refinish work as well. Finish related cosmetic or custom finish work on customer repairs will no longer be considered.
Repair rates are non negotiable.
Please note FSC Instruments is strictly a guitar building and repair custom shop. FSC will only will accept guitars and bass guitars for service. FSC is not a walk-in shop or a guitar/retail store type environment.
FSC does not service or accept instruments which are not an electric or acoustic guitar or a bass guitar. This rules out all amplifiers, effects pedals, mandolins, violins, banjos, all other instruments and accessories, etc.
All instrument drop off and subsequent pick up is by appointment only. Please be sure to arrive right on time, and notify ahead if there’s a change.
Guitar Strings: FSC Instruments carries D’Addario brand guitar strings. These are strictly for customer repairs. Many standard sets are in stock or can be ordered. You may also provide your own strings of any brand.
Bass Strings: FSC Instruments generally does not stock many bass guitar strings.
These can be ordered (Daddario brand only) for your repair. Alternatively you are welcome and encouraged to provide your own bass strings of any brand.
FSC Instruments will warranty all repairs and setups for a period of 3 months from repair completion date. This includes free adjustment period of 3 months for all fresh setups which may be affected by changes in weather and humidity levels.
For any repair estimates or parts estimated at $100 or more, FSC Instruments requires 1/2 deposit upfront to cover parts and labor. No parts will be ordered and work will not begin until FSC instruments receives the full deposit amount.
Any instrument not fully paid for or picked up within 30 days of completion will become property of FSC Instruments. FSC Instruments will contact you 3 times via email or phone during this 30 day period to notify you, beginning on the date of repair completion.
Please note if a customer is traveling or having an emergency which prevents them from being able to collect their instrument during the 30 day period, it is their responsibility to email or call and arrange a phone or electronic payment. FSC will in that case extend the pick up policy, after payment is made.
Forms payment accepted for instrument repair work: cash and credit cards only. FSC Instruments will NOT accept checks, money orders, PayPal, Venmo, etc for repair work.
Please note there’s no restroom here available to customers, however many coffee shops are located right around the corner.
FSC Instruments will not communicate with any 3rd party (other manufacturers, other repair people, music shops, sellers/buyers, appraisers, etc.) at any time.
Some examples: if a customer brings in another shop’s previous repair. Or a customer brings a mismatched, incorrect, or faulty/defective part for installation. In all cases FSC will notify the customer of any issues, and let the customer sort it out directly with the 3rd party.
FSC Instruments will ONLY communicate with parts dealers and suppliers strictly on orders FSC has placed.
FSC Instruments reserves the right to refuse service to anyone and will exercise this right at our discretion. Breaking any of the above shop rules will lead to immediate termination of any transaction.