Repair policy

Repair policy, setup/repair warranty info, shop rules, strings info, payment info, FAQ:

“Thank you for choosing FSC Instruments. We appreciate your business and are grateful for our wonderful customers. We try our best to accommodate all of the repair and custom requests we receive on a daily basis in our busy NYC studio. Please note we are only a semi public, by appointment shop. You will be working directly with a professional guitar builder/repair person here.
Please carefully review our shop policies, so we can mutually decide if FSC is the right shop for you, thank you.”

-Farhad Soheili, luthier/custom shop owner

All instrument drop off and subsequent pick up is always by appointment.

FSC Instruments will evaluate and estimate timeframe, labor, and parts needed for all instruments in person during inspection. It isn’t possible to accurately assess an instrument over the phone or email/pictures.

Typical turn around time for setups and simpler repairs is 3-5 business days. FSC does not accept any “rush jobs” which are less than 3 business days turn around time, or any same day work. With a high volume of repairs even the (seemingly) “quickest” of jobs have their place in line, in order to keep turn around times fair for all customers. We treat all of our customers with the same professionalism and time frame: from famous musician clients to beginner guitar owners.

Drop off and pick up appointment hours are only available within the specified times below,

Monday-Thursday 11am-6:45pm
Friday 11am-4:45pm
Saturday 11am-1:30pm

Please be sure to arrive right on time, and notify ahead if there’s a change. Having appointments allows us to pause, give you our undivided attention and focus fully on inspecting your instrument.

Repair rates are non negotiable, all work and final labor costs will be discussed with and approved by customer before any work begins.

Forms payment accepted for instrument repair work: cash and credit cards only. FSC Instruments is unable to accept checks, money orders, PayPal, Venmo, etc for repair work.

Please note FSC Instruments is strictly a guitar building and repair custom shop. FSC is not a walk-in shop or a guitar/retail store type environment.
FSC does not service or accept instruments which are not an electric or acoustic guitar or a bass guitar. This does rule out amplifiers, effects pedals, mandolins, violins, banjos, all other instruments and accessories, etc.

We choose to focus only on Guitars and Bass guitars, because they are our speciality and interest.

Guitar Strings: FSC Instruments carries D’Addario brand guitar strings. These are strictly for customer repairs. Many standard sets are in stock or can be ordered. You may also provide your own strings of any brand.

Bass Strings: FSC Instruments does not stock any bass guitar strings.
These can be ordered by us (Daddario brand only) for your repair, delivery may delay turn around time. You are encouraged to provide your own bass strings when coming in for an appointment.

FSC Instruments will warranty all repairs and setups for a period of 45 days from repair completion date. This includes a FREE adjustment period of 45 days for all fresh setups which may be affected by rapid changes in weather and humidity levels.

For any repair estimates or parts estimated at $100 or more, FSC Instruments requires 1/2 deposit upfront to cover parts and labor. No parts will be ordered and work will not begin until FSC instruments receives the full deposit amount.

Any instrument not fully paid for or picked up within 30 days of completion will become property of FSC Instruments. FSC Instruments will contact you 3 times via email or phone during this 30 day period to notify you, beginning on the date of repair completion.

Please note if a customer is traveling or having an emergency which prevents them from being able to collect their instrument during the 30 day period, it is their responsibility to email or call and arrange a phone or electronic payment. FSC will in that case extend the pick up policy, after payment is made.

FSC instruments no longer accepts any form of finish/lacquer repair or touch up work. This rules out refinish work or custom finishes as well. Finish related cosmetic repairs or custom paint work on customer repairs will no longer be considered.

FSC Instruments will not communicate with any 3rd party (other manufacturers, other repair people, music shops, sellers/buyers, appraisers, etc.) at any time.

Some examples: if a customer brings in another shop’s previous repair. Or a customer brings a mismatched, incorrect, or faulty/defective part for installation. In all cases FSC will notify the customer of any issues, and let the customer sort it out directly with the 3rd party.
FSC Instruments will ONLY communicate with parts dealers and suppliers strictly on orders FSC has placed.

All custom built FSC brand guitars are backed with a limited lifetime warranty.

FSC Instruments reserves the right to refuse service to anyone and will exercise this right at our discretion. We kindly ask our customers to thoroughly read this page before communicating with us or booking an appointment. We realize this is a long list but it will ensure and smooth and professional experience, for both our customers and our workshop. Breaking any of the above shop rules will lead to termination of any transaction.