FSC Order Policy

Thank you for choosing FSC Instruments for your custom instrument. We look forward to building your dream guitar.

Please carefully review our custom build and shop policies before ordering:

Deposits are non refundable after 48 hours of payment. The deposit will go towards raw material costs and the first half of labor.

Each FSC custom guitar or bass build has a minimum of 18-26 weeks turn around time.
If the build takes over 26 weeks for any reason we will contact you with updates.

There’s no need to “check in” about the status or updates within the first 16 weeks. You will be contacted as soon as it’s done or there’s any status update available.

All FSC Pedal orders have an 8-12 week turn around time, if they’re out of stock. Please check in for stock availability on FSC pedals, as all in stock items ship within the same week.

All custom FSC pickups are made to order and will ship within 2-6 weeks of order date.

All custom built FSC brand guitars are backed with a limited lifetime warranty.

Please note FSC Instruments will never communicate with any 3rd party (other manufacturers, other repair people, music shops, sellers/buyers, appraisers, etc.) at any time. We will only communicate directly with authorized FSC Dealers and direct individual customers.

FSC Instruments will only communicate with parts suppliers strictly on orders FSC has placed.

Returns on custom orders are only accepted within a 24 hour approval period of your new instrument. If you are not happy with your new instrument and wish to return it, you may contact us within 24 hours of delivery confirmation. FSC will accept a return, minus 25% restocking fee of the total cost. Buyer is responsible for all return shipping costs and must insure the package for the full amount paid. Any item returned must include the original instrument in unaltered condition, with all original parts, accessories, paperwork, original case, and original shipment packaging intact.

Any return request past 24 hour approval period will be declined. Any altered or incomplete returned items will be declined upon inspection and buyer will be responsible for any further shipment costs.

Any incomplete payments once a custom order is complete will lead to termination of order and customer will forfeit deposit amount. FSC Instruments will contact you 3 times via provided email address or phone number for a period of 15 days of order completion date to collect remaining invoice. If customer does not communicate or complete payment within said 15 days the order will be considered abandoned and deposit amount will be forfeited by customer.

FSC Instruments reserves the right to refuse service to anyone and will exercise this right at our discretion. We kindly ask our customers to thoroughly read this page before ordering with us. Breaking any of the above shop rules will lead to immediate termination of any transaction.